Please read carefully
Orders are only possible to cancel during the first 24 hours. After that period, the package will be ready to be shipped and will not be possible to be canceled. It does not matter if you have not received yet your tracking number. If you purchased a preconfigured doll and you want to return the product due to your own reasons, you will have to wait until you receive it and pay for the return fee. Customizable dolls are made on demand so they can't be canceled or returned once they are made.
If you apply for the refund due to their own reasons, you must do it within the first 24 hours after receiving the product. You should return the product first and pay for the return shipping. The doll must be unused. We will refund the money when we receive it, after checking that the doll has been unused.
If the product has problems such as original flaws, logistics damages, customers have to take pictures of it upon receiving it and contact us for return and refund within 7 business days after receiving.
Any quality problems arising from the use of products, we will not give a full refund, but we will help you to solve it providing a repair kit for free or under $20.
- The 24 hours return policy is only for preconfigured quick delivery dolls, as customized dolls are specifically made for you so we can't sell them again
First, all dolls have passed the official test before leaving our factory.
Second, we will offer 7 days guarantee for replacement and 2 months warranty in case any flaw arises. We will also offer life-long maintenance accessories at a discounted price. The most common problem will be chapped skin (TPE) which can be repaired easily at home with a repair kit we will send you. There is a video tutorial of how to fix it in our video section. You can see it clicking here.
If it is a small crack on the skin, we will send you a special glue for free to fix it. If you need major repairs, we will send you the repair tools for under $20.
- If the product has problems such as original flaws or logistics damages, or wrong goods, we will replace it unconditionally within 7 business days after receiving. The product must have been unused
- If the doll damages when customers use it, we will not replace it, but we will supply the maintain videos and tools depending on the damage. If the doll has serious damage which could not repair, we can exchange it at a sale price.
- Customers should pay for the return shipping.
- Customers could only replace the goods in the same size and type at no charge. If customers want to replace another product, please make up the difference.